SECURITY

of our guests and employees has top priority.

Taking disinfection alcohol gel on hands in white light

Security

Covid-19 measures

Our COVID-19 measures are continuously adapted to the official requirements of the Austrian Federal Government - please note that there may be changes at short notice.

Hygiene and safety concept

General

Information

  • There are intensified cleaning and disinfection activities throughout the chalet village. Especially frequently used handle places in the whole chalet village are cleaned several times a day.
  • Regular ventilation of all rooms with fresh alpine air
  • Our employees are highly trained and are tested weekly for COVID-19. Therefore, our employees are also allowed by law to work with a normal mouth-nose protection.
  • There is a plexiglass screen at the reception desk
  • A disinfectant dispenser is available for you at the reception.
  • Our chalet village is only open to guests who are also staying overnight.
  • An FFP2 mask is also required for activities outside the home (use of the gondola, public transport, taxi rides, shuttle services), as well as in shops, shopping centres and public enclosed spaces.
  • For gastronomy and recreational facilities there is also an access test and registration obligation. Closing time is 22.00 hrs.

We ask you

the following points should be noted

FFP2 mask

In all indoor areas in the Chalet Village that are open to the public. 

Children between the ages of 6 and 14 only need a close-fitting MNP. 

Excluded are children up to the age of 6 or persons who cannot be expected to do so for health reasons.

Pay contactless whenever possible.

Invoice payment preferably by card. We accept the following cards: Maestro, VISA, Master, AMEX

facial contact

with unclean hands.

KN95 face mask. FFP2 mask as covid-19 protection. Coronavirus mask

Handshake not for now

We greet each other with a smile, a hand signal or some other non-contact form of welcome.

Instructions

of the employees.

Keep at least 2 meters distance

We ask you to keep a minimum distance of 2 meters to each other in the sense of "take care of each other". Of course, your fellow passengers are excluded from this.

wash hands

several times a day with soap and water (at least 30 seconds)

Sneezing or coughing

in the crook of your arm or in a handkerchief

Do not travel if there are signs of illness.

If you notice any signs during your stay, stay in the chalet and contact reception.

 

With your prudence you protect yourself as well as the other guests and us!
We thank you in advance for your help and understanding.

HYGIENE & SAFETY CONCEPT

ARRIVAL

ARRIVAL

  • Tested, recovered (up to 6 months after the disease) or vaccinated
  • Entry test apply as follows: Self-test with digital solution for 24h; antigen test for 48h; PCR test for 72h.
  • From 19.05.2021, new regulations apply for entry into Austria according to the ECDC map for risk areas:
  • Green/ Yellow/ Orange = free entry
  • Red = no quarantine if persons have been tested, vaccinated or have recovered

The quarantine obligation on arrival now only applies to high-risk areas with a 7-day incidence of over 250 & if you come from a virus mutation area (colour dark red)

  • Basically we ask you not to come if you show signs of illness.
  • Don't forget your FFP2 mask. Should you have forgotten your new holiday accessory, we have FFP2 masks ready for you at the reception.
  • In time before your arrival we will send you a personal e-mail with all information about your stay.
CHECK OUT & DEPARTURE

CHECK OUT & DEPARTURE

  • We kindly ask you to keep to the check-out time of 09:30 hrs in order to be able to guarantee the cleaning and disinfection intervals.
  • The use of cashless means of payment is preferred. Of course, the key areas of the card terminal are cleaned regularly.

We accept the following cards: Maestro, VISA, Master, AMEX

  • Please pay attention to the respective entry regulations of the individual countries regarding tests, quarantine and formalities.
BREAKFAST

BREAKFAST

  • Your rich alpine breakfast will be freshly prepared every morning and delivered in a sealed box directly to your chalet.
YOUR CHALET

EURE CHALET

  • After departure or before arrival, the chalets are of course cleaned, aired and disinfected properly and with special attention according to our hygiene concept. Of course, this also applies to our saunas and hot pots.
  • We pay special attention to the thorough cleaning of high-touch items such as remote controls, suite pads, handles and light switches.
  • Collections of board games are not currently available in the chalet, but can be borrowed from reception.
BATHING LAKE & YOGA PLATFORM

NATURAL SWIMMING LAKE & YOGA PLATFORM

  • Outdoors, e.g. on the hotel terrace or the sunbathing lawn at our natural swimming lake, an FFP2 mask is not required.
  • The sunbeds at our natural bathing lake are placed in pairs and in consideration of the minimum distance. The minimum distance does not have to be taken into account for persons living in the same household.
CHECK IN & STAY

YOUR CHALET

  • Your chalet is ready for occupancy from 15:00.
  • In order to avoid congestion at the reception, we kindly ask you to announce your registration data and arrival time in advance.

Should your arrival date be after 18:00 o'clock, we also ask for telephone notification.

  • The chalet key will be given to you freshly disinfected.
  • We will continue to give you a personal introduction to your chalet. If this is not what you want, you can let us know in advance. In this case, we have prepared instructions for you on your Suitepad.
  • Should you feel ill during your stay and/or show signs of COVID-19, we ask you to stay in the chalet and contact us immediately at the reception (Tel. +43 5634 20178). We will put you in contact with the responsible authorities and will of course stay in contact with you.
CANCELLATION & TRAVEL WITHDRAWAL

CANCELLATION AND TRIP CANCELLATION INSURANCE

  • Please note: The right of withdrawal according to § 18 Abs. 1 Z. 10 FAGG does not apply, instead the general terms and conditions for the hotel industry apply. AGBH 2006 :

Cancellation free of charge until 90 days before arrival.

From 90 days to 1 month before arrival 40% of the total price.

1 month to 1 week before arrival 70% of the total price.

In case of cancellation in the last week before arrival 90% of the total price.

  • Special regulation - valid for all stays until 31.12.2021
  • Due to the current situation, we are currently offering you the possibility of a free rebooking up to 1 week before arrival or you will receive a voucher for the deposit amount already paid.
  • In case of an official border or hotel closure you can cancel free of charge according to Austrian law, even at short notice.
  • In case of a governmental quarantine order at the holiday destination or in case of a return journey, we also offer you the possibility of a free rebooking up to 1 week before arrival or already made deposits will be converted into a voucher or transferred back.
  • Cancellations are only valid in written form!
  • For a return transfer we need your account details (IBAN and BIC).
  • But what if you can't take your well-deserved vacation because you've fallen ill yourself, tested COVID positive, or have to go into quarantine because of a relative in your household?

For this we recommend the hotel cancellation insurance of the European Travel Insurance. The special coverage Corona despite pandemic and without surcharge you will find here in detail

USEFUL LINKS

USEFUL LINKS

  • info - News on the coronavirus situation in Austria

https://www.austria.info/de/service-und-fakten/coronavirus-situation-in-oesterreich

  • Federal Ministry for European and International Affairs

https://www.bmeia.gv.at

  • gv.at - Travel restrictions due to the coronavirus

https://www.oesterreich.gv.at/themen/freizeit_und_strassenverkehr/reisen_und_ferien/Reisebeschränkungen-durch-das-Coronavirus.html

  • for German guests - Federal Foreign Office:

https://www.auswaertiges-amt.de/de/ReiseUndSicherheit/oesterreichsicherheit/210962

for guests from Switzerland - Swiss Confederation

https://www.eda.admin.ch/countries/austria/de/home/reisehinweise/vor-ort.html

  • AT - The most important questions and answers about Covid-19

https://www.tirol.at/informationen-coronavirus

  • Welcome to Tyrol - The Corona Info Portal

https://www.willkommen.tirol

Contact us

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